We exist to make people look and feel great and that’s why we’re committed to doing good by all of our customers, and never leaving anyone with a product that they’re not completely satisfied with.

Ways we do this:

1. We’ll never leave someone with a pair of glasses that they can’t use

2. Within the year, if you experience a genuine fault with your glasses we’ll replace them for free

3. If you’re not happy with your choice of glasses, we’ll do our best to get you looking and feeling great with a pair that you love

DELIVERY DETAILS

Prescription Sunglasses: 8 to 10 days (FREE via Royal Mail Tracked)

Regular Sunglasses: 5 to 7 days (FREE via Royal Mail Tracked)

Please note, our delivery partners will be processing high volumes of orders at this time of year so on the rare occasion, you may see some delays to our usual lead times. As a result we have upgraded all orders to a fully tracked service at no additional cost.

Delivery times quoted are from when IOLLA receive your full prescription details.

*For prescriptions out with SPH +-8/+6 or CYL +/-2 please add on an additional 4 days

For a full list of lead times, please visit this page