Love them,
or we'll make it right.
We'll never leave you with a pair of glasses you can't use. If something's not right, get in touch within 90 days of receiving them and we'll do our best to put it right.
It comes with
every order.
The Happiness Guarantee comes as standard with every pair of IOLLA glasses and sunglasses. No upgrade, no add-on, no catch.
Three ways we've
got you covered.
We think of the Happiness Guarantee as three simple promises. Here's what every customer can count on.
You'll always have glasses you can use.
We'll never leave you with a pair of glasses you can't use. That's the promise everything else is built on.
Our number one commitmentA genuine fault within the year? Replaced, free.
Within the year, if you experience a genuine fault with your glasses, we'll replace them for free. No claims process, no haggling. Just a fresh pair.
A full year of cover, included as standardNot sure about your choice? Talk to us.
If you're not happy with the glasses you chose, get in touch within 90 days and we'll do our best to help you find a pair you love.
Real people, ready to helpSorting it out is
refreshingly simple.
Tell us
Get in touch within 90 days, in any showroom, by email or by phone.
We'll listen
We'll talk through what's not working and agree the best way forward.
You leave happy
A free replacement for a genuine fault, or our help finding a pair you love.
At IOLLA we exist to make people look and feel great, and that's why we'll never leave anyone with a product they're not completely satisfied with.
When you're happy,
we've done our job.
- We design and make in-houseEvery frame is ours, made by our own team, so we know it inside out and can stand behind it.
- We sell to you directlyNo middlemen means no one to point fingers at. If something's wrong, it's on us to fix, and we will.
- Glasgow-born, people-firstA Real Living Wage employer since 2015. We treat customers the way we'd want to be treated.
Something on your mind?
Just ask.
Visit a showroom
Pop in and chat it through with our stylists. No pressure, no jargon, genuinely good help.
Find your nearest showroom →Visit our help centre
Browse answers to common questions, or start a conversation with our support team online.
Go to the help centre →Contact the team
Prefer to talk to a person? Reach our customer support team and we'll help you put things right.
Get in touch →Find a pair
you'll love.
Good design, proper lenses, fair prices, and a guarantee that has your back.