Single vision prescription glasses and sunglasses
Your glasses will take 6 to 12 working days to arrive (FREE UK delivery with Royal Mail 48hr Tracked)
Delivery times quoted are from when IOLLA receive your full prescription and order details.
UK Express Delivery
Customers with prescriptions between +4.00 / -6.00, ordering single vision glasses, with a CYL of less than +/- 2.00 can choose to pay an additional £20 for Express Delivery.
You'll receive your glasses between 2-4 working days, on Royal Mail's 24hr Tracked service.
This service can be added to your order in-store or if you order via our customer support team. Please contact Customer Support to see if you are eligible.
Accessories, ready readers and regular sunglasses
Your order will take 3 to 5 working days to arrive (FREE UK delivery with Royal Mail 48hr Tracked)
Returns
Once your prescription has been glazed into your glasses, these become a bespoke product and so are not technically eligible to return for a refund. Please see our website Terms of Use for full eligibility to return goods.
This being said, at IOLLA we are committed to our Happiness Guarantee. We exist to make you look and feel great so we would always encourage you to reach out to us if you aren't 100% happy with your products or our services. Please note that you must get in touch with us to report any problem within 90 days of receiving your glasses.
For non-bespoke goods, such as non-prescription glasses or frames without lenses, you can return these up to 14 days from the day you receive them. Find out more here
£185 Varifocal glasses and sunglasses (only available from a showroom)
Your glasses will take between 6 to 12 working days to arrive (FREE UK delivery with Royal Mail 48hr Tracked)
Delivery times quoted are from when IOLLA receive your full prescription and order details.
Refresh Orders
Your glasses will take 6 to 12 working days to arrive (FREE UK delivery with Royal Mail 48hr Tracked)
Delivery times quoted are from when IOLLA receive your full prescription, the frame to be refreshed and order details.
International delivery
For products being shipped outside of the UK please add 4 to 6 weeks to the relevant delivery times above.
Europe - £10 via Royal Mail Tracked International
Outside Europe - £15 via Royal Mail Tracked International
From 1st January 2021 the UK is no longer part of the EU. As such any orders placed outside of the UK may also incur customs and import VAT charges for your delivery which we can't take responsibility for. For more information, you should contact your local customs office.