Refresh Frequently Asked Questions
How do I place my order?
Place your order in a showroom by taking your frame and up-to-date prescription along with you. If you can't make it to a showroom, you can place your order by contacting us at firstname.lastname@example.org. We'll send you a returns label and help you place your order.
How do I send my frame back to be Refreshed?
The easiest way to return your frame to us is by bringing it to one of our showrooms. If you’re not close by, don’t worry! Just send us an email to email@example.com, and we’ll send you instructions on how to place your Refresh order online using our free postal service to get your glasses to us.
How long does it take?
Our lead time is 8-14 days from the date we receive your glasses and prescription. Once your glasses are fully freshened up with their new lenses, we’ll send you an email to let you know that they are ready to collect, or on their way to you if you have opted to have them posted out.
What if my lenses are fine, but I want a new frame?
We can use your existing lenses and put them into a new IOLLA frame, but the new frame needs to be the same model as your previous one. We can help arrange this for you, pop in to one of our showrooms or email us at firstname.lastname@example.org.
How do I know if I need new lenses?
Here are some of the reasons you might need new lenses:
- Your prescription has changed and your optician has advised you update your glasses.
- Your lenses have been scratched.
- The coatings on your glasses have broken up. This can happen over a long period of time, or if you have used something unsuitable to clean your lenses with which has caused the coating to deteriorate.
If I want an IOLLA Refresh, will I need to resupply my measurements?
Nope! We hang on to your measurements to make your Refresh order even easier! All we need is your frame, a copy of your up too date prescription and we’re good to go!
What happens to my old lenses?
Here at IOLLA we believe in avoiding the bin wherever we can. We’re currently working on other uses for your old lenses that wont impact the environment and in fact, will have a positive effect. We’ll keep you updated!